Warranty Policy For Consumable Parts
If your product does not properly work, we will replace or repair the product for a period of one month from the delivery date. You have to inform us of any problem with the product within one month.
Each column is confirmed for quality before shipping. After injection of samples on columns except for standard solution, this warranty is null and void.
Before returning your product, please contact Amuza in order to identify the reason of the problem; whether defect on the product or operational mistake. You must ship the defective product at your expense. We will pay return shipping. The product should be packed safely in the original packaging. If you have not stored the box, one can be supplied to you at an additional cost, or confirm with Amuza about approved packing material. Cost for repairing defective parts caused by return shipping will be charged to you. This warranty does not include shipping, removal, or installation.
This warranty does not cover:
derivative effects including data, labor, and your expense.
damage resulting from accident, misuse, or failure to provide necessary maintenance
damage due to incorrect setup or chemical condition, unusual physical, electrical, or environmental stress including inappropriate power sources, spikes or surges.